Emaar Hospitality Group entrusts Solutions ME and embraces Captaris Alchemy to completely automate its Document Management Software

One of the most important customer wins for Solutions ME this year was of Emaar Hospitality Group - a wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC that manages the company's growing roster of hospitality and leisure projects. Emaar Hospitality Group owns and manages a diverse and award-winning portfolio of leisure assets, including golf resorts, polo and equestrian club, health clubs, and the Dubai Marina and associated yacht club. Their commitment to extend first class leisure facilities and deliver extraordinary customer driven service has helped them to grow into a large and reputable organization.

Emaar Hospitality Group had plans of launching new range of hotels in the near future. With the scale of expansion envisioned, the manual management of multiple and varied documents across multpile hotels, individual departments and departments across hotels would become a costly, chaotic, and time consuming procedure. To retain their prestigious position as one of the most reputed hospitality groups in the Middle East, Emaar Group wanted a solution that could completely automate their document management processes and have the capability to deliver faster access to the right documents at the right time, all the ensuring document protection and information security. They wanted to improve its customer service by establishing a Centralizated Reservation Office(CRO), that will house all the reservation and business processes related documents across different hotels. At the time of booking a reservation the customer instead of calling an individual hotel, will then call a toll free number. This toll free number will connect to the CRO where an agent will carry out the reservation process. The reservations done at CRO will then reflect in the respective hotel's system.

After evaluating Emaar's requirements, Solutions ME - the most trusted technology partner in Middle East region, suggested Emaar Hospitality Group to deploy Captaris Alchemy - one of industry's most prominent and reliable Document Management Softwares. Alchemy provides document scanning, document imaging, document archiving, fax archiving and electronic records management capabilities. Alchemy document management software helps solve regulatory compliance problems, improves productivity and operating efficiency, provides a disaster recovery plan for documents.

Integrating Alchemy in their system provided all the hotels under Emaar Hospitality Group a centralized digital archive and a familiar folder-based user experience. This also enabled them to consolidate documents from multiple systems and then deliver them to anyone via multiple delivery channels, including Web, CD, or DVD.

This solution will help Emaar Hospitality Group to build a competitive edge by enhancing productivity and operational efficiency, thereby optimizing the investment.