Solutions ME assists Emirates Airlines to deploy the Right solution - RightFax from Captaris

Based out of Dubai , Emirates Airlines is a subsidiary company of Emirates Group and is a fast-growing international airline with one of the youngest fleets in the sky. It has also received more than 300 international awards for excellence since its launch in 1985. Today Emirates flies to over 90 destinations in Europe, the Middle East, the Far East, Africa, Asia, Australasia and  North America .

An enterprise of the magnitude of Emirates Airlines is constantly trying to automate processes to achieve zero defect functioning. Emirates Airlines provides its frequent flying members the facility to book registrations, participate in membership promotional programs, get updates on points, etc. As this information is highly time sensitive, Emirates Airlines chose Fax as a preferred medium of communication. The manual based faxing was an expensive and a time consuming process. Since the quantity of faxes sent on a day to day basis was huge, Emirates wanted a highly reliable application that would not only automatically send customer updates on time but also consolidate Fax messages centrally and deliver optimized ROI.

Mr. Vinod Chakkambath, IT Manager at Emirates Airlines evaluated Captaris RightFax in detail and engaged with Solutions ME- the most trsuted technology partner in Middle East, to faciliate the deployment of the solution.

According to Mr.Mathew Thomas, Project Manager of Captaris at Solutions ME, RightFax 9.3 - the Electronic Fax Server and Document Delivery Solution from Captaris was the apt solution to eliminate Emirates' problems. RightFax provides a proven easy-to-use solution to meet the document delivery and receipt needs for organizations and industries.

RightFax servers are highly available and the load balancing ability enables no down time while transmitting or receiving Fax messages. Hence, deployment of RightFax enabled Emirates Airlines to reduce overheads and helped improve overall productivity. They could now send, receive, and manage documents directly from desktop, email, and other business applications. They could also accurately capture inbound messages and route it to the relevant desks, thereby improving their customer service performance.

For Solutions ME, this win has been one of the most important customer acquisitions of this year and has further bolstered the 10 year old tie between Captaris and Solutions ME.