POSITION : ASSISTANT HEAD - CUSTOMER SUPPORT (SME-JD-AHCS)

ROLE :

Assist the Head of Customer Support in day to day running of the department.

Help institute & implement policies , procedures for smooth running of the department.

Ensure high standard & level of customer service.

Provide presales support to sales department.

Be responsible for smooth execution of large projects through proper inter-departmental co-ordination.

Ensure monitoring & reporting of support engineers performance.

Measure for rewarding high performance engineers.

Ensure proper training & development progress for the engineers.

Conduct customer service to measure customer satisfaction levels.

Ensure overall high customer satisfaction index.

REPORTS TO : HEAD - CUSTOMER SUPPORT \ VP

DESIRED PROFILE :

Experience	12 - 15 Years (3 - 5 years in a team leading positions)
Industry	IT / Software / Office Automation / Telecommunication
Team size	Over 20
Education	BE / MBA
Nationality	Any
Age	Between 35 - 40
Gender	Male
Gulf Exp	Not required

KEY ATTRIBUTES / COMPETENCIES:

Team Building

Leadership

Communication

Maturity

Ambition

Planning

Execution

LOCATION :         Dubai

GROWTH PATH : HEAD - CUSTOMER SUPPORT

REMUNERATION: Attractive Tax free remuneration at / or above Company standards

CLOSING DATE : 30-October-2009