Abu Dhabi Distribution Company, appoints Solutions Middle East as their technology partner to deploy RightFax Enterprise Server 9.3 from Open Text

Since 1998 Abu Dhabi Distribution Company has been a bellwether in providing water and electricity to the approximately 200,000 customers throughout the Emirate of Abu Dhabi consumers and the western region.

Fax is one of the most important forms of business communication in ADDC and hence they were seeking a highly reliable application that would help ensure zero errors and on time and on budget deliveries. These deliveries had to be triggered automatically based on pre-programmable events.

Since the information handled being highly time sensitive, the organization preferred to automate the faxing process and also eliminate the huge costs incurred in manual fax process. Also, they wanted a solution that could accurately & reliably capture inbound messages and route it to the relevant desks.

Mr. Mathew Thomas, Project Manager for Open Text at Solutions ME suggested Abu Dhabi Distribution Company to deploy RightFax Enterprise Server 9.3 - the Electronic Fax Server and Document Delivery Solution from Open Text.

RightFax 9.3 provides a proven easy-to-use solution to meet the document delivery and receipt needs for organizations and industries.

RightFax 9.3 servers are highly available and the load balancing ability enables no down time while transmitting or receiving fax messages. Hence, deployment of RightFax 9.3 enabled Abu Dhabi Distribution Company to send, receive, and manage documents directly from desktop, email, and other business applications – with zero downtime. Other business benefits include:

• Reduced vulnerability to data pilferage
• Centralized archival and structured management of fax messages
• Enhanced customer service performance
• A central faxing platform that would communicate with their MFPs to capture, deliver and archive paper based messages

In a nutshell, Abu Dhabi Distribution Company got a technology partner who could deploy a highly reliable application that would not only automatically send and receive faxes on time but also consolidate fax messages centrally and deliver optimized ROI.