Etihad Airways: the national airline of UAE, selects Solutions Middle East as their technology partner to deploy RightFax Enterprise Server 9.3 from Open Text

Based out of Abu Dhabi, Etihad Airways is the national airline of UAE. It has received more than 35 international awards for excellence since its launch in 2003. Today Etihad flies to over 30 international destinations and envisions acquiring 70 international points by 2010.

Etihad Airways seeks to bring forth a paradigm shift in established airline hospitality levels. In the pursuit to achieve excellence and perfection, Etihad Airways wanted to eliminate manual error prone tasks in the enterprise level faxing process. Since this faxing activity is also leveraged to continuously connect with customers and partners, Etihad wanted to ensure zero errors and on time and on budget deliveries. Etihad was seeking a technology partner who could deploy a highly reliable application that would not only automatically send and receive faxes on time but also consolidate fax messages centrally and deliver optimized ROI.

Mr. Mathew Thomas, Project Manager for Open Text at Solutions ME suggested Etihad Airways to install RightFax Enterprise Server 9.3 - the Electronic Fax Server and Document Delivery Solution from Open Text. RightFax 9.3 provides a proven easy-to-use solution to meet the document delivery and receipt needs for organizations and industries.

The deployment of RightFax 9.3 enabled Etihad Airways to send, receive, and manage documents directly from desktop, email, and other business applications. The RightFax 9.3 system was also seamlessly integrated with their travel arrangement management system to better serve their frequent flyer customers, tour suppliers and other business partners. They could now accurately capture inbound messages and route it to the relevant desks, thereby improving their customer service performance. Other business benefits include:

• Seamless integration with existing HP MFPs to capture, deliver and archive paper based messages
• Remote users could send fax messages through centrally hosted RightFax 9.3 through VoIP gateways
• Centralized archival and structured management of fax messages
• Reduced vulnerability to data pilferage