Dubai Statistics Center, like many other business, leverage technology to collate, process, and disseminate information. They wanted to get alerts on system downtime on mobile so that the IT admin could resolve the issue on an urgent basis.

Solutions Middle East assisted Dubai Statistics Center in seamless implementation of their SMS set-up of EasiSMS. Easi SMS is one of leaders in providing world class SMS solutions catering to the needs of all genres and size of businesses across of globe. Read more.

BLOM BANK QATAR was using a legacy recording solution for their contact center. They soon realized their need to migrate to a more technically advanced solution which will help them record, store, retrieve all the customer support calls in a more structured and an easy format.

Solutions Middle East helped them identify and implement SpeechLog from Globitel. Speechlog is a voice Recording/Quality Monitoring Solution. Not only are conventional audio phone conversations recorded, but also the agent’s desktop screen activity during any call. With a SpeechLog, BLOM BANK QATAR has now structured quality control with all the communication is archived/saved/stored for future reference and security purposes. Read more.