Ethos Consultancy entrusts Solutions ME and implements Maximizer CRM 10.5 to completely automate its Sales and Marketing Processes

With it's headquarter in Dubai , Ethos is a leading customer service consultancy firm in the Middle East . Ethos leverages its rich experiences drawn from global engagements to develop radical methodologies of improving customer service thus enabling their clients to enjoy customer loyalty, operational excellence and increased profitability. The new Pinpoint research methodology and unique mystery shopping online reporting capability has positioned Ethos as a bellwether of this industry.

Ethos Consultancy is a rapidly growing organization, and their sales team was continuously facing issues while keeping all customer communications, tasks, appointments, and documents in one central database. Non-coordination between the sales associates with their various tasks, targets, appointments was leading to unwanted confusions and elongated sales cycle. The wanted a solution that could not only help them shrink the lead to closure time but also enable them develop and maintain successful customer relations.

After gaining insights into their problem areas and pre-requisites, Vishal Sharma an account Manager at Solutions ME; the most trusted technology provider in Middle East ; recommended Ethos to deploy Maximizer CRM 10.5 – the best-in-class customer relationship management solution from Maximizer, a market leader in conceiving such CRM solutions. Maximizer CRM enables collaboration, performance improvement, and better business visibility across all customer touch points.

Over 20 years of development experience and domain knowledge has all been shaped in to Maximizer CRM 10.5. It takes sales, marketing, customer service & support to the next level, with a number of significant enhancements including new features in Maximizer Mobile CRM. Since the implementation of Maximizer CRM 10.5, Ethos has seen more controlled management of their sales team. They can now effectively track the entire sales cycle and run mass scale marketing campaigns at a click of a button. Advanced reporting and tracking methods empower Ethos to gather and anticipate the needs of their customers thereby enhancing customer service levels.