Countrywide opts for OpenText’s RightFax for automating fax based deliveries across the enterprise

Since 1969 Countrywide, the largest independent mortgage lender has been offering home equity, HELOC, refinance, mortgages, debt consolidation and other loan options to millions of domestic and international customers. Headquartered in Calabasas, CA Countrywide is a Fortune 500, Forbes 500 Company with more than 30,000 employees and 500 offices.

For an organization like Countrywide, heavy emphasis lays on instant communication with internal departments, brokers, and customers. On-time and error free delivery of mission critical documents like answers, approvals, offer, and quotes becomes imperative to maximize operational efficiency. But busy stand alone legacy fax machines, storing hard copies in large files, tracking of communication, risk of errors, additional postal costs were placing limits on the company’s topline.

Countrywide was seeking a technology solution that would not only facilitate e-document delivery but also consolidate fax messages centrally and deliver optimized ROI.

Countrywide deployed RightFax across all its business units. RightFax provides a proven and easy-to-use solution to meet the document delivery and receipt needs for organizations and industries.

RightFax servers are highly available and the load balancing ability enables no down time while transmitting or receiving fax messages. Hence, the deployment of RightFax enabled Countrywide to send, receive, and manage documents directly from desktop, email, and other business applications. The RightFax system was also seamlessly integrated with their internal systems and application to better serve their customer and brokers. They could now accurately track and monitor internal workflows.

Some of the other business benefits include:

• Increased productivity and optimized workflow
• Seamless integration between departments and various systems and applications
• Elimination of paper based processing
• Efficient and trouble free management of more than 3.4 million faxed pages
• Reduced processing errors and time
• Reduced ‘Time-to-respond’ from days to minutes