Services

With over a period of 15 years’ experience in delivering Virtualization, Mobility & Networking projects, Solutions Middle East (SME) has gained a deep level of subject matter expertise & professional services skills in these areas.
SME Professional Services team can assist you achieve your business objectives by ensuring efficiency, manageability and agility for all of your strategic IT services – from enabling mobile work force, managing end user experience and delivering cloud services.
Our Solutions Portfolio is focused around four key areas – End User Computing, Networking, Hyper- Converged Infrastructure and Information Exchange and we our comprehensive services capabilities around these four areas span the entire spectrum from Consulting, Integration and Professional Services to Managed Services and even end to end Outsourcing.

Professional Services Methodology

To reduce your implementation cycles and minimize your deployment and integration risks, we have a well-defined five stage methodology:

  1. Define
  2. Assess
  3. Design
  4. Deploy
  5. Optimize

Define

SME Professional Services team can assist in align business & IT objectives, quantify benefits and develop IT strategy. This will help your business take full advantage of the emerging technologies in End User Computing, Networking, Hyper Converged Infrastructure and Information Exchange domains. We can help you with high level business requirement analysis, solution recommendation & development, adoption roadmap and prioritization.

Assess

This phase covers assessment and review of existing infrastructure (traditional or virtualized), identifying gaps & gathering various use cases within the organization. The information will be used for preparing a conceptual design document with industry best practices which will also include the project success criteria and recommend the best deployment, upgrade or migration scenarios.

Design

The design phase defines the architecture, pictorial representation of the design, integration plans and operational processes required to implement & maintain the production environment that satisfies the success criteria. This will also address business continuity, disaster recovery and environment scalability options

Deploy

During the deployment phase SME Professional Services team will create and configure the environment to meet the specifications defined in the design document. They will Implement, integrate, configure, test and validate the overall solution design. Necessary procedures and guidelines will be provided for a phased rollout approach to mitigate risk and ensure successful deployment.

Optimize

Analyze and improve the existing environment and transfer best practices knowledge. Conduct periodic proactive health check of the system and provide with concrete & actionable recommendations. With onsite and remote delivery capabilities, SME Professional Services can provide 24×7 support to mission critical environments and keep the customer environment stable.

Consultancy
  • End user computing
  • Cloud infrastructure
  • Networking
  • Data center
  • Security
  • Sustainability
Integration
  • Business process management
  • Platform integration
  • Solution integration
  • SOA advisory services
  • 365*24*7 Tech support
Professional Services
  • Migration Services
  • Implementation services
  • Upgrades
  • Auditing and reporting services
  • Break and fix services
  • Proactive health check services

Download Service Manual

Outsourcing
  • Project based outsourcing
  • Contract resourcing
  • Development center outsourcing

Download OnsITe Manual